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Frequent questions
Hotel Tropical Ibiza
Does the hotel have private parking?
The hotel does not have private parking. the back streets of the hotel are not payable and you can park for free whenever you find a free space (make sure there is no blue or yellow printed marks on the street). Also outside the hotel there are some free places for motorcycle. The remaining lanes are blue zone which means limited time parking (you can park for free for a maximum of 2 hours and you must leave a note with the time when you parked the car), except Sundays and bank holidays when there is no time limitation to park. Normally customers who have or rent a car find parking around the hotel. If that was not the case the reception staff will be happy to give directions to other free public car parkings in the center of San Antonio.
For customers with bicycles we have a locked room where they can leave it.
How much is to rent a safe?
All rooms are equipped with a safety deposit box in their wardrobes. It can be rented at reception and the cost is 2.00 € per night and 6.00 € deposit which will be refunded when you hand the key back at hotel check-out.
What equipment have the bathrooms in the rooms?
All rooms come with a set of towels per person, a hairdryer and toiletries (soap, shower gel and shampoo). We also have available at the hotel reception upon request toothbrushes, irons and ironing board for hotel guests.
Is there a pool towel service?
Yes, you can ask at reception for the towels you need for the pool area. These can be changed as many times as desired. A deposit of € 15.00 per towel will be charged, which will be refunded when the towel is returned to reception.
My flight arrives late to Ibiza, is that a problem to check-in?
We have 24-hour reception service and your room is available until 08.00 a.m. in the morning on the day after your scheduled arrival. After that deadline, if we haven´t received a notice from you, the booking will be considered as a no show and the cost of the 1st night will be charged as a penalty. Eg: I have booked the hotel for the 15th June. My flight arrives at 02.00 am on 16 June. No problem, you can still check-in at the reception and your room will be available for you.
Can I request a late check-out or an early check-in?
The availability of a late check-out or early check-in depends always on expected arrivals and availability for that specific day. We can´t guarantee it in advance, only the day before your arrival or departure can be requested sending us an email to info@hoteltropicalibiza.com or asking at the front desk. This service will have an additional cost that varies depending on the dates. The only way to make sure in advance that you can check-in before the official check-in time (if you arrive very early morning) or extend your stay in the room the day of departure is to book an extra night.
In the event that we did not have availability we always have at your disposal our luggage room where you can leave your bags until you have the room available to check-in, or to store your luggage until your final departure time. We also have two courtesy shower rooms available at any time for those who need it the day of departure after they have checked-out the rooms.
If I book directly with you do I have to pay the reservation before arriving to the hotel?
Booking through our website you will be charged for the first night cost and the rest can be paid on arrival at hotel check-in. Only bookings with a non refundable offer applied will be totally charged when you make the reservation (except tourism fee which is always paid on arrival).
What is our cancellation policy?
If canceled up to 48 hours before check-in (1.00 p.m. on the day of arrival) no fees will be charged.
If canceled after that period, ie with two or fewer days in advance, or in case of no-show the 1st night cost will be charged. For more information see our terms and conditions
Non refundable bookings have 100% cancellations charges and no refunds will be accepted.
I booked a standard room without a balcony but I would like change my reservation to a balcony room. What do I have to do?
Write an e-mail making the request to check if we have rooms with balcony available for the dates of your stay. If so, we will offer the possibility to book a room with a balcony for an additional fee.
I want to leave a surprise in the room to my friends, family, couple, etc ... How can I do it?
In the Tropical Hotel we will be happy to help making our guests experience in the hotel as pleasant as possible. We can leave in the room bottles of champagne or wine, fruit baskets, bouquets, birthday cakes, personalized messages, decorate the with balloons and photos that you send, etc ... We are open to receive any sort of requests to make your beloved ones feel special. Contact us calling to 0034971340050 or send us an email to info@hoteltropicalibiza.com and we will reply you as soon as possible.
Can I get to the hotel room at night with people not registered in the hotel?
The hotel allows visits from friends and/or relatives until midnight. After that time free access to the hotel for all those who are not registered at the hotel is not allowed. That is why if a friend or partner wants to access the hotel after midnight you must go first to reception, show identification and pay the fee, which can vary depending on the dates of your stay.
What is the hotel policy on noise and anti-social behavior in the rooms?
One of the commitments of the Hotel Tropical is to ensure your rest, specially by night. We are close to the nightlife area but far enough away for those who want to enjoy their rest can do it without any problem. We understand the motivation of many of the customers who visit us when they come to Ibiza to enjoy the wide range of activities offered, but this cannot justify in any way being disrespectful to other guests and staff or damaging the hotel facilities. Inappropriate behavior, playing music in the rooms late at night, parties in the rooms, etc... will not be accepted. In the event that this behavior does not change after various warnings, the hotel reserves the right to evict you from the hotel premises for the rest of your stay.
Can I bring to the hotel pool my own drinks and/or food?
Hotel guests can eat in their rooms food and beverage acquired both inside and outside the premises. However, we inform that the hotel policy does not allow the consumption of any drinks or food in the hotel common areas that has not been purchased within the hotel premises itself.
I forgot something in the hotel room. Can you send it to me?
We know that often the rush or excitement after a magical holiday in Ibiza can leave behind objects or clothes forgotten in the hotel room. You can send us an email to check if we found your forgotten item in our lost and found department. If so, will be happy to send it back to you. In that case we would need you to send us your full address by mail and we will organize a courier delivery. For international shipments the courier companies do not accept the “payment on delivery” option, meaning we will need your credit card details too to charge the shipping expenses.
Can I print my boarding passes in the hotel?
The hotel has computers with internet access and printer in the lounge where you can print both boarding passes and reservation confirmations for your online purchases.
How far is the nearest beach?
The closest beach is Caló d'es Moro which is 300 meters away from the hotel, 5 minutes walk. Within the same distance you can find the Arenal beach next to the port of San Antonio. Only 1.3 km away is, in our opinion, the best coves that can be reached by foot: Cala Gració and Cala Gracioneta. Our reception staff will be happy to give directions to other beaches on the island accessible either by car, bus or boat.
How far is the hotel to the bus station in San Antonio?
San Antonio Bus Station is just 5 minutes away from the hotel by foot (400 m. Approximately). From there you can get to Ibiza town, Santa Eulalia and Playa d'en Bossa (Bora Bora) and others as well as some of the most famous beaches of Ibiza such as Cala Bassa, Cala Conta and Cala Tarida.
Are there restaurants, supermarkets, bars, etc ... near the hotel?
Our hotel is located in the heart of San Antonio, surrounded by everything you need so that you don´t miss anything on your holidays. At the hotel corner you will find several ATMs and next to it several shops and supermarkets. The food options around the hotel are very varied, restaurants with local and international cuisine, Asian, Mexican, fast food and many more to satisfy all the tastes.
Just 150 meters away from the Tropical you will find the Ibiza Rocks where you can attend their famous weekly live music concerts. San Antonio West End is also very close where many people gathers to enjoy the Ibiza nightlife. The Sunset area is a must (Mambo, Cafe del Mar, Savannah and many more), just 10 minutes walk away from the hotel, with its famous terraces facing the sea from where you can watch the famous Ibiza Sunset listening to the greatest house music hits and chill out tunes.
How can I reach the hotel from the airport?
If you do not have a vehicle you have different options to reach the hotel from the airport:
1. Take bus line number 9 from the airport to San Antonio (have to get off at the last stop, San Antonio Bus Station which is just 5 minutes walk away from the hotel). The approximate cost is 4.50 € per passenger and schedules are available on www.ibizabus.com . If this line was not working on the dates you visit Ibiza, you can always take bus number 10 from the airport to Ibiza and then bus 3 from Ibiza to San Antonio.
2. Book a private transfer. In the following link you can find information and book your transfer to the hotel:
3. Take a taxi to the hotel. Approximate cost: 30.00 €
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